About

Cartoon illustration of a man with his ear holding a pencil.

Design as a tool for clarity, accessibility, and connection.

I have spent my career at the intersection of information and human connection. My mission has remained the same whether I was managing over 20 bilingual websites at RBC, conducting accessibility audits for Sinai Health, or managing e-commerce redesigns – to make complexity accessible.

My approach is built on more than 25 years of professional UX strategy paired with a signature visual storytelling method. This unique blend was refined through the development of my brand, Franky Banky, which uses comics and graphic medicine to help audiences navigate stigmatized or complex health experiences. My work in this area, including one of my books being used in 18 universities, proves that visual metaphors can bridge the gap where traditional communication fails.

Today, through Franky Banky Studio and my consulting practice, I help organizations in align their strategic goals with their audience’s need for clarity, empathy, and accessibility.

Media Appearances And Workshops

Two-thirds of a page in The Globe and Mail! All about the formation and impact of Stutter Social.

Photo of Daniele Rossi with Matt Galloway of CBC Metro Morning

With Matt Galloway when he interviewed me on CBC Radio’s The Current.

My interview on CBC The National.

With Laura Di Battista when she interviewed me on her CBC Radio’s Here and Now.

One of many cartooning workshops I led for kids. Photo by Melanie Rogers.

One of my presentations at digital media conferences. Photo by Mark Blevis.

Media Appearances And Workshops

Two-thirds of a page in The Globe and Mail! All about the formation and impact of Stutter Social.

Photo of Daniele Rossi with Matt Galloway of CBC Metro Morning

With Matt Galloway when he interviewed me on CBC Radio’s The Current.

My interview on CBC The National.

With Laura Di Battista when she interviewed me on her CBC Radio’s Here and Now.

One of many cartooning workshops I led for kids. Photo by Melanie Rogers.

One of my presentations at digital media conferences. Photo by Mark Blevis.